SHIPPING POLICY

Processing & Handling

• Order Processing: All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or public holidays.

• Tracking Details: Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. Please allow up to 24 hours for the tracking information to update.

Shipping Rates & Delivery Timeframes

We currently offer domestic shipping within Australia. All delivery windows are estimates provided by our courier partners and begin from the date of dispatch.

Shipping Option	Order Value	Delivery Window	Shipping Rate
Standard Shipping	Under $80 AUD	5-7 business days	$13 AUD
Free Shipping	$80 AUD and over	5-7 business days	FREE

Delivery Issues & Delays

• Incorrect Addresses: Please double-check your shipping details at checkout. Dorelle is not responsible for orders delivered to an incorrect or incomplete address provided by the customer. Any redelivery fees incurred will be the responsibility of the buyer.

• Delayed Shipments: Occasionally, unexpected courier delays (such as extreme weather, peak holiday seasons, or regional disruptions) may impact delivery times. If your order is significantly delayed, please reach out to us with your order number.

Questions & Support

If you have any questions regarding your shipment, custom delivery requirements, or need assistance tracking your package, our team is here to help.

Please contact us directly at info@dorelle.com.